Privacy Policy

Last updated: April 14, 2026

At Litauraa, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

1. Information We Collect

We collect personal information that you provide to us directly, including:

• Account Information: Name, email address, phone number, and password when you create an account.
• Order Information: Billing and shipping address, payment details (processed securely by our payment gateway — we do not store card numbers), and order history.
• Communication: Any messages you send us via our contact form, email, or WhatsApp.
• Newsletter: Your email address if you subscribe to our newsletter.

We also collect non-personal data automatically when you use our website:

• Browser type, device information, and IP address.
• Pages visited, time spent, and referring URLs (via cookies and analytics tools).

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and communicate order updates.
• Manage your account and provide customer support.
• Send transactional emails and notifications.
• Send marketing emails and offers (only if you have opted in; you can unsubscribe at any time).
• Improve our website, products, and services.
• Comply with legal obligations.

3. Cookies

We use cookies to enhance your browsing experience, remember your cart, and collect analytics data. You can control cookie settings in your browser. Disabling cookies may affect certain features of our website.

We use Google Analytics to understand how visitors interact with our website. This service may collect anonymised data about your visit.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share data with:

• Logistics Partners: To fulfil and deliver your orders (only your name, address, and phone number).
• Payment Gateways: To securely process payments.
• Marketing Platforms: Such as email marketing services, only to send communications you have opted into.
• Legal Authorities: Where required by law.

5. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. All payment transactions are encrypted using SSL technology.

Despite our best efforts, no data transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Opt out of marketing communications at any time.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies separately.

9. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the revised policy.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Litauraa
Email: info@litauraa.in
Phone: +91 9205369136